Question 1

What is a Hunting Analysis?

Accepted Answer

A Hunting Analysis is a comparative matchup report that shows how YOUR strengths line up against YOUR OPPONENT's weaknesses. It fetches the latest games from Chess.com, Lichess, and OTB (over-the-board) sources for both players, then identifies exploitable patterns in openings, time controls, and playing style.

Question 2

What can I do on the Free tier?

Accepted Answer

Free users can search and browse all player profiles, run 1 custom Hunting Analysis per week, view pre-built showcase analyses of popular matchups, and export up to 5 PGN files per day. Upgrade to Hunter for 100 analyses per month.

Question 3

What is PGN Export?

Accepted Answer

PGN Export lets you download a player's games in standard PGN format from Chess.com, Lichess, and OTB sources. Free users get 5 exports per day. Hunter subscribers get unlimited exports.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure payment processor, Stripe. We also support Apple Pay and Google Pay where available.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your dashboard. When you cancel, you'll retain access to premium features until the end of your current billing period. No refunds are provided for partial months.

Question 6

Can I upgrade or downgrade at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the change takes effect at the start of your next billing cycle.

Question 7

Do you offer refunds?

Accepted Answer

We offer a full refund within 7 days of your initial subscription if you're not satisfied. After that, we do not provide refunds for partial months, but you can cancel anytime to prevent future charges.